At HelloKittyPants.com, we strive to provide our customers with the best shopping experience, including a flexible cancellation policy. Please review the following terms regarding order cancellations:
- Cancellation Time Frame: Orders can be cancelled within 24 hours of placement without any charges. To cancel your order, please contact our customer service team via email at help@hellokittypants.com or through our customer service hotline.
- Late Cancellation: If you wish to cancel your order after 24 hours of placement, please contact our customer service team. While we cannot guarantee cancellation for orders that have been processed or shipped, we will make every effort to accommodate your request. If your order has already been shipped, please refer to our Return Policy.
- Custom Orders: Customized items are made to order and cannot be cancelled once production has commenced. We encourage you to review your order carefully before submission.
- Refunds: For successfully cancelled orders within the specified timeframe, a full refund will be issued to the original payment method within 7-14 business days. This timeframe may vary depending on your bank or payment service provider.
- Changes to Orders: If you wish to make changes to your order instead of cancelling, please reach out to our customer service within the 24-hour window. We will accommodate order modifications based on item availability.
- Cancellation Due to Errors: In the rare event that an item is listed at an incorrect price or with incorrect information due to an error, HelloKittyPants.com reserves the right to cancel the order. If your order is cancelled after your payment has been processed, we will issue a full refund.
Contact Us: If you have any questions about your order or our cancellation policy, please do not hesitate to contact us. Our customer service team is here to assist you.
